Technical Support Analyst

London, England, United Kingdom · Customer Support · WS1070


We are looking for a motivated and skilled Technical Support Analyst who is driven by exceeding customer’s expectations and understands the importance of giving thorough, efficient and timely service.

Reporting into the First Response Customer Support Manager, you will be responsible for providing Tier 2 technical support for Workshare’s software applications via phone, web based tools and email to our customers and partners. You will work on a rotational basis, administering incoming customer queries to ensure uninterrupted and timely service delivery.

We are looking for a customer oriented person, with a ‘can-do’ attitude - a champion of customer service and experience. You are able to prioritise a complex range of request types, handle transactional requests, troubleshoot and quickly resolve technical issues. You strive to delight customers with excellent communication that’s timely, thorough and relevant, via phone or in writing.

We pride ourselves on delivering world-class customer support so you will need to be someone who seeks creative solutions and has a thirst for learning in order to exceed your customers’ expectations in every interaction.

You will:





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